Q: What type of water should I use to fill my fountain?
A: Tap water is the best.
Q: How often do I have to add water to the fountain?
A: Check daily to make sure that the water level is well above the pump intake value for a smooth flow. If the water level falls too low, you will hear a gasping, struggling sound from the motor. NEVER let the pump run out of water or it will burn out the pump.
Q: What should I do if the motor is making a noise?
A: Try unplugging the pump and then re-plugging it back into the socket. Restarting the pump usually eliminates any noise.
Q: What is the water flow is too strong and water droplets are spilling out of the bowl?
A: First, you can adjust the pump’s water flow regulator to reduce the water flow. If it is on the lowest setting and the water is still flowing too strong, unplug pump and rearrange rocks to cover the water flow hole. Plug pump back in. Adjusting the rocks can make a big difference in reducing the water flow.
Q: How often should I clean my fountain?
A: For optimal pump life, clean your fountain every three months.
Q: How do I clean the fountain?
- Take the whole fountain to the sink and remove the rocks and plants from the bowl.
- Soak stones in a mixture of vinegar and water to remove hard water deposits.
- Clean the pump by taking off the outer shell that covers the propeller: remove any debris or sediment that is on the propeller.
- Replace cover and put the pump back into the fountain bowl.
- Arrange stones and succulents in bowl and add tap water.
- Re-plug the pump in and it should be good for another three months.
Q: How much does the fountain cost to ship?
A: Each fountain cost $17.65 to ship anywhere in the United States, USPS Priority Mail.
Q: What if my fountain is damaged, due to shipping?
A: Please email me with a description and picture of the breakage at firstname.lastname@example.org. I will replace anything that is damaged free of charge.